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Student Service Center

The Student Service Centre (SSC) is the first point of contact at Heidelberg University of Education for students and future students.
Our range of different advisory services and consultation hours at the SSC provide support in matters relating to the organisation of studies, the application process and admission requirements.

We work closely with the Central Student Advisory Service and other specialist and advisory departments and, if necessary, refer students to colleagues from other departments.

Eine Frau sitzt am Schreibtisch in ihrem Büro des SSC und beantwortet mit einem Headset die Fragen, die per Telefon gestellt werden.

The general telephone hotline will be happy to answer any questions you may have about your studies.

Telephone number:

Monday: 8:00 - 15:00
Tuesday: 8:00 - 15:00
Wednesday: 8:00 - 15:00
Thursday: 8:00 - 15:00
Friday: 8:00 - 12:00

Zwei Frauen im SSC während einer Beratung zum Lehramtsstudium an der PHHD. Sie sitzen an einem runden Tisch.

We are available for personal questions and counselling in the SSC in the old building of the PH Heidelberg.

Location: Room 012a

Monday: 10:00 - 14:00
Tuesday: 10:00 - 14:00
Wednesday: 10:00 - 14:00
Thursday: 10:00 - 14:00
Friday: 10:00 - 12:00

Hände die auf einer Tastatur tippen, im Hintergrund ist ein Bildschirm zu sehen und ein offenes Dokument.

The Central Student Advisory Service answers questions about your studies, the application procedure and admission requirements at .

Written enquiries will be answered by the respective departments:

Study Office, Examination Office, ZfS, International Office

For exact dates and topics, please see the information below.

The International Office and the Centre for International Teacher Education (CITE) are available to answer questions from students on all degree programmes regarding international internships and studying abroad.

Thursday 10.00 a.m. to 12.00 p.m

Location: Old Building, Room 012a

No pre-registration is required.

This offer is aimed at students who would like to take advantage of individual counselling/coaching with regard to their specific course of study.
Your academic success is our concern!


Dates in winter semester 2025/2026 by appointment
(Cesak@ph-heidelberg.de)

The Federal Employment Agency's higher education team is available to students, prospective students and graduates on the following topics:

  • Labour market information
  • Career counselling and career planning
  • Counselling on (further) study and career choices
  • Application portfolio check
  • Decision-making aids
  • Job search and application strategies
  • Qualification and further training
  • Support with starting a career
  • Placement in work


Dates in 2026:

22.1., 16.4., 30.4., 21.5., 11.6., 25.6., 09.7., 23.7.

14.00 hrs to 16.00 hrs

Location: Old building, room 012a

No pre-booking is required.

The staff of the Centre for Practical School Studies are available to answer individual questions about internships for students on teacher training courses.

Friday 11.00 a.m. to 12.00 p.m

Location: Old building, room 012a

No pre-booking is required.

The staff of the Central Examination Office are happy to answer individual questions about examinations at the SSC for students of all degree programmes.

Tuesday 10.00 a.m. to 12.30 p.m

Location: Old building, room 012a

No pre-registration is required.

The staff at the Office of Student Affairs are available to answer individual questions from prospective students and students on all degree programmes.

Tuesday 10.00 a.m. to 12.30 p.m

Location: Old building, room 012a

No pre-registration is required.

The Central Student Advisory Service is the point of contact for prospective students and students at Heidelberg University of Education. It offers in-depth information and counselling on all aspects of studying, the application process and admission requirements.

Monday 10:00 to 13:30
Tuesday 12:30 to 14:00

Location: Old building, room 012a

No pre-registration is required.



Further personal consultation hours by appointment:

To the Central Student Advisory Service

The SSC staff are available to answer individual questions from students on all degree programmes about student financing (scholarships, BAFöG, HiWi jobs).

Wednesday 12.00 to 14.00

Location: Old building, room 012a

No pre-registration is required.